Terms and conditions
1. Scope and contracting parties
These Terms and Conditions apply exclusively to business use of the web-based PakPruvo service at pakpruvo.eu by entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB), legal entities under public law, or special funds under public law (hereinafter “Customer”).
Consumers within the meaning of Section 13 BGB are excluded. The service is intended for companies that maintain packaging information for products and make it available via QR codes.
Provider: dmv daten- und medienverarbeitung, owner Beate Zöllner, In der Esmecke 31, 59846 Sundern, Germany (hereinafter “Provider”).
Conflicting or supplementary customer terms apply only if the Provider expressly agrees to them in writing.
2. Subject matter and scope of services
PakPruvo is a multi-tenant software-as-a-service (SaaS) solution for managing packaging information, publishing public product pages via QR codes, validating mandatory fields before publication, generating declarations of conformity, and administering tenants, products, and user accounts.
The specific scope of services depends on the selected plan (Starter, Professional, Premium) and the applicable service description on the website or in the application. Features such as REST API, audit bundle, additional tenants, or custom branding are plan-dependent.
The Provider does not provide legal advice. The customer alone is responsible for the accuracy, completeness, and legal permissibility of published information.
3. Registration and contract formation
Registration requires acceptance of these Terms and Conditions and the privacy policy. The customer confirms that all information is accurate and that they are authorized to enter into the contract on behalf of their company.
By submitting registration, the customer submits an offer to enter into a service agreement. The contract is formed when the Provider accepts registration by activating the tenant after successful email verification.
For paid plans, activation may depend on successful payment processing via the payment service provider. Access to the admin area is personal and may be used only by authorized persons of the customer.
4. Customer obligations for uploads, inputs, and content
The customer is solely responsible for all data, text, files, images, PDFs, CSV imports, API submissions, and other content that the customer or its users enter, upload, or provide via interfaces in PakPruvo (hereinafter “Customer Content”).
The customer ensures that Customer Content is lawful, does not infringe third-party rights, contains no harmful or misleading information, and complies with applicable requirements — in particular for packaging labelling, product safety, and product presentation.
The customer may process personal data only where a legal basis exists and must bind its users accordingly. For uploads and imports, the customer checks data quality and completeness before publication.
The customer must protect login credentials and API keys from unauthorized use, notify the Provider immediately if misuse is suspected, and refrain from abusive use — in particular circumventing technical safeguards, overloading infrastructure, or distributing unlawful content.
5. Automated checks, analysis, and AI features
PakPruvo may perform automated checks — e.g. whether mandatory fields are present for publication or whether declarations of conformity can be generated. Such checks are technical support only and do not replace legal assessment.
Where the Provider offers AI-assisted or other automated assistive features (e.g. suggestions, draft text, analysis), these are provided as aids. The customer is informed in the application or documentation when content is generated or suggested automatically.
The customer must carefully review, confirm, or adjust automated or AI-assisted results before publication or disclosure. Unchecked adoption is at the customer’s own risk.
The Provider may introduce, change, or discontinue AI features provided the contractually owed core scope of the plan is not unreasonably impaired. The Provider may use suitable sub-processors; further information is in the privacy policy.
6. Rights to customer content and generated documents
The customer retains all rights to Customer Content. For the contract term, the customer grants the Provider a non-exclusive, transferable licence to store, process, reproduce, and technically provide Customer Content as required to deliver the service.
System outputs generated from Customer Content — e.g. QR codes, product pages, conformity declaration PDFs, check logs, or export files — are made available to the customer for use within the contract. The Provider grants the usage rights required for intended use, unless third-party rights prevent this.
The Provider acquires no rights to Customer Content beyond contractual use. The customer indemnifies the Provider against third-party claims arising from unlawful or contract-breaching Customer Content, unless the Provider caused them intentionally or through gross negligence.
7. Availability and maintenance
The Provider strives to keep the service available with minimal interruption. Maintenance, security updates, sub-processor outages, or force majeure may cause temporary limitations.
Planned maintenance is announced in advance where reasonable. A specific uptime level is owed only if expressly stated in the selected plan or a separate agreement.
8. Fees, payment model, and billing
Paid plans are billed at the net prices displayed on the website at the time of booking. Billing periods are monthly or yearly (with the discount stated there). All prices are exclusive of VAT where applicable.
Payment processing is handled by Stripe (Stripe Payments Europe, Ltd.). By booking a paid plan, the customer consents to transfer of billing data required by Stripe. Invoices and payment history may be accessed via the customer portal.
With monthly billing, the contract may be cancelled monthly. With yearly billing, the selected twelve-month term applies. In case of payment default, the Provider may temporarily suspend access after an unsuccessful reminder.
Price changes are communicated in good time and apply to future billing periods. Periods already paid remain unaffected.
9. Term, cancellation, and end of contract
The contract runs for an indefinite period and, for paid plans, renews automatically for each billing period unless terminated in time.
Cancellation is possible via functions provided in the application (Stripe customer portal) or in text form (e.g. email to contact@pakpruvo.eu). Cancellation takes effect at the end of the current billing period unless the plan states otherwise.
The right to extraordinary termination for good cause remains unaffected. The Provider may terminate in particular if the customer breaches these terms, fails to pay amounts due, or misuses the service.
After contract end, the customer can no longer access the admin area or maintain new content. Already published QR links may remain reachable after contract end where technically and contractually intended. Customer data is deleted or blocked in accordance with the privacy policy unless statutory retention obligations apply.
10. Liability
The Provider is fully liable for intent and gross negligence and for injury to life, body, or health.
For slightly negligent breach of essential contractual obligations, liability is limited to typical, foreseeable damage. Otherwise, liability for slight negligence is excluded.
The Provider does not warrant the accuracy, completeness, or legal usability of results from automated checks, analysis, validation, or AI-assisted suggestions — including generated declarations of conformity, compliance notices, or publication recommendations. These are technical support only.
The Provider is not liable for commercial success of use, incorrect customer content, customer decisions based on automated outputs, or disruptions at sub-processors outside its control.
11. Privacy and data processing
Information on processing personal data and sub-processors is available in the privacy policy at https://pakpruvo.eu/privacy.
If the customer processes personal data via PakPruvo for which the Provider acts as processor, the DPA template at https://pakpruvo.eu/dpa applies. The Provider’s Hetzner hosting DPA covers hosting only and does not replace a DPA between Provider and customer.
12. Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
If the customer is a merchant, legal entity under public law, or special fund under public law, the exclusive place of jurisdiction is the Provider’s registered office.
If individual provisions are invalid, the validity of the remaining provisions remains unaffected.