Question 1

What happens after registration, and how do I get started?

Accepted Answer

After email confirmation and plan selection via Stripe checkout, you enter the admin area. On the product list, tenant admins see a setup checklist with five milestones: company profile, target markets, signature for the DoC, create first product, and publish for the first time. Each step shows missing sub-items with direct links. The checklist is non-blocking and disappears after the first publish or when you dismiss it.

Question 2

Do I need an ERP system or off-the-shelf connectors?

Accepted Answer

No. In every plan you can capture product data manually in the system or import via CSV, without ERP and without additional software on the line. On Professional and Premium plans, a REST API is additionally available to connect your enterprise software. There are no off-the-shelf ERP connectors; integration is via REST API. For bespoke integrations or on-premises requirements, contact us via the enterprise contact section.

Question 3

How do I reach support?

Accepted Answer

In all plans via email at support@pakpruvo.eu — for questions about plans, setup, and usage. Bespoke integrations and enterprise enquiries via the contact form on the landing page.

Question 4

How is billing structured: per product or per QR code?

Accepted Answer

Not per product or per QR code. PakPruvo has fixed monthly prices per plan, regardless of how many products or QR codes you create. Every plan includes unlimited products and QR codes, with no quotas. You pay monthly (cancel any month) or annually with a 20% discount. Updates to existing QR codes remain free of charge.

Question 5

Which plan fits my company?

Accepted Answer

Starter suits small manufacturers with one EU target market: manual entry or CSV import, one user. Professional is for manufacturers with pan-European sales, REST API integration, up to 15 users, and audit bundle. Premium is for large portfolios with additional export countries outside the EU, unlimited users, up to 5 additional tenants, and custom branding. In every plan: unlimited products and QR codes, Declaration of Conformity, and versioned archiving. You can select any plan directly during registration.

Question 6

What does "target market" mean in the plans?

Accepted Answer

The target market determines in which regions your product pages and Declarations of Conformity are available. Starter includes one EU target market, Professional all EU target markets, each in the respective national languages. Premium adds additional export countries outside the EU; content there in English per country (e.g. en-JP for Japan). The product page linked from the QR code selects the appropriate language automatically based on browser settings (country/region) and can be switched manually.

Question 7

Can I upgrade to a higher plan later?

Accepted Answer

Yes. PakPruvo is designed to grow with you: from Starter through Professional to Premium on the same platform, without a platform migration. You expand target markets, user counts, and features as needed: REST API from the Professional plan, additional tenants and custom branding in Premium. Your existing products and QR codes are kept.

Question 8

Can I manage billing and plan myself?

Accepted Answer

Yes. In the admin area under "Billing", you open the Stripe customer portal for invoices, payment methods, and cancellation. Plan changes are possible in the admin; after registration, if checkout is incomplete, you see a corresponding notice.

Question 9

What happens when I cancel?

Accepted Answer

After cancellation, you can no longer add or edit products. Already published QR codes and the product pages linked from them remain technically accessible based on current service design; availability depends on your plan, hosting, and ongoing maintenance.

Question 10

Is the Declaration of Conformity really included in every plan?

Accepted Answer

Yes. PakPruvo creates a DoC draft per packaging type from your data, or you upload an existing PDF. You review and approve content, standards, and signature. In every plan as a multilingual, print-ready PDF in the languages of your target markets. All issued declarations are archived with versioning — included in every plan. From the Professional plan, additionally a ZIP export of relevant product and DoC documents for internal preparation or sharing after your own review.

Question 11

Should I generate the Declaration of Conformity or upload a PDF?

Accepted Answer

Both are available in every plan. The generator creates a DoC draft from your product data and company profile; you review and approve content, standards, and signature. That is ideal when you manage everything centrally in PakPruvo. An upload suits you if you already have finished PDFs or the declaration was created externally. In both cases, the declaration remains archived with versioning and linked to your product.

Question 12

How does DoC versioning and re-issuance work?

Accepted Answer

PakPruvo manages drafts and issued versions with version history. When packaging changes after an issued declaration, the Workbench and product list indicate the need for re-issuance. Automatic document numbers (with optional prefix per product) and applied standards are validated before generation and bulk publishing.

Question 13

How long are Declarations of Conformity retained?

Accepted Answer

In every plan, PakPruvo archives your Declarations of Conformity with versioning; issued versions and version history are kept. The QR code on packaging does not expire — the same code shows updated content after re-approval. From the Professional plan, you can additionally provide all relevant documents as a ZIP export for internal preparation or sharing after your own review.

Question 14

What does the PPWR require from 12 August 2026?

Accepted Answer

From this deadline, the PPWR applies directly in all member states. From 12 August 2026, you must hold an EU Declaration of Conformity (Art. 39) for each packaging type, supported by technical documentation; it refers to the requirements applicable at that time and expands as later deadlines apply. Digital EPR labelling (Article 12(9)) may be added from 12 February 2027, if a member state requires it. The harmonised EU sorting pictogram (Article 12(1)) takes effect no earlier than 12 August 2028, depending on implementing acts. PakPruvo supports the 2026 start and the QR channel from 2027. Which obligations apply to your packaging specifically is for you as the manufacturer to verify.

Question 15

Is the EU Packaging Regulation fully implemented in PakPruvo?

Accepted Answer

No. The PPWR tightens progressively until 2030. PakPruvo provides tools for practical implementation: Declaration of Conformity (Art. 39), QR product pages, multilingual display, versioned archiving, and publish workflow, aligned with August 2026. From February 2027, the QR channel for digital EPR labelling (Article 12(9)) is added. From August 2028, we supplement sorting pictograms on the same platform, once EU specifications are final. Which obligations apply to your packaging remains your responsibility as the manufacturer.

Question 16

What changes from 12 February 2027 for EPR labelling?

Accepted Answer

Article 12(9) PPWR applies to packaging falling under an extended producer responsibility (EPR) system. If a member state requires labelling for such packaging, it must, from 12 February 2027, be exclusively digital — via a QR code or an equivalent open, standardised technology. PakPruvo provides the QR channel and product page. Whether and when such labelling is required in your market depends on national implementation in the respective member state.

Question 17

Does the EU sorting pictogram replace previous licence and EPR symbols?

Accepted Answer

No, these are different things. EPR labelling indicates participation in an extended producer responsibility system; the harmonised EU sorting pictogram shows material composition for correct separation. From February 2027, digital EPR labelling can be delivered via the QR code if a member state requires it; the sorting pictogram is added physically no earlier than August 2028. A QR code can carry supplementary information for both.

Question 18

What are packaging components?

Accepted Answer

Each product can have multiple packaging parts, such as box, pouch, and label. For each component you enter material, recycling, and EPR-relevant information in the Workbench. This replaces flat categories and flows into compliance review, the Declaration of Conformity (dedicated section per component), and the public product page.

Question 19

What must be in place before a product is published?

Accepted Answer

Before approval, PakPruvo validates PPWR mandatory data. Missing information blocks publication. For each product, a Declaration of Conformity must be available, generated or uploaded as PDF. Only in "Published" status is the product page publicly visible after scanning the QR code. You can preview drafts at any time before they are published.

Question 20

What does the compliance cockpit offer?

Accepted Answer

In the compliance cockpit in the admin area, you see KPIs at a glance (ready to publish, blocked, and open DoC tasks), filters, and PPWR phase progress — with direct navigation to the Workbench. You publish multiple products ready for approval from the product list in a single bulk publish, including preview and automatic DoC generation.

Question 21

Is there a dual approval step?

Accepted Answer

Optional per tenant: products can be submitted, reviewed, approved, or rejected, instead of being published directly. Without an activated review requirement, authorised users can approve directly. Status is visible in the product list.

Question 22

What happens when product data changes?

Accepted Answer

Make the change in PakPruvo, manually, via CSV, or via REST API (from the Professional plan). Before publication, the system validates mandatory data; missing information blocks approval. After re-approval, the same QR code shows the updated content. A new QR code is not required, and there are no additional costs per update.

Question 23

Do I need to reprint the QR code?

Accepted Answer

No. Each QR code leads to a permanent address — printed codes do not expire. When your product data changes, update it in PakPruvo and publish again; the same code then shows the updated content, without reprinting and without additional costs. Future features for new legal requirements (e.g. digital EPR, sorting pictograms) can be added on the same platform when available — without a platform migration.

Question 24

Do I need new hardware or software on the packaging line?

Accepted Answer

No. PakPruvo provides QR codes as PNG, SVG, and EPS for your existing label or print process. You integrate the files into your usual workflow, without new hardware and without additional software on the line.

Question 25

Does PakPruvo replace legal advice?

Accepted Answer

No. PakPruvo supports you with technical implementation: data capture, QR codes, multilingual product pages, and Declarations of Conformity. For the substantive accuracy and completeness of your information (material, manufacturer, disposal, etc.), you remain responsible as the manufacturer. For legal questions about the PPWR, consult your legal advisor.

Question 26

How do I manage API keys?

Accepted Answer

On Professional and Premium plans, tenant admins create API keys in the admin area for REST integration, self-serve — no support ticket required. Integration is via the documented REST API; there are no off-the-shelf ERP connectors.

Question 27

What is "My account"?

Accepted Answer

Every logged-in user can update display name and job title under "My account", and upload a personal signature for DoC PDF generation. Tenant admins manage additional users, roles, and password reset in user management.

Question 28

Does PakPruvo support two-factor authentication?

Accepted Answer

Yes. Under "My account" → Security, you set up TOTP with an authenticator app (recommended) or email codes. After password at login, a challenge follows; backup codes are available for TOTP.

Question 29

What about password strength and forgotten password?

Accepted Answer

At registration and password change, PakPruvo shows password strength hints (zxcvbn). "Forgot password" on the login page sends a self-service reset link by email; tenant admins can also trigger a reset for other users.

Question 30

How are QR links structured?

Accepted Answer

Each QR code leads to a short, unique address — not sequential numbers like "Product 1, 2, 3". PakPruvo assigns each product its own non-sequential link made of letters and digits. There is no public product index and no search function. The page is not listed in a public product index; access is typically via the QR link. Only approved products are visible. The link is designed for ongoing use across content updates: the same code shows the respective published version after an update, without printing a new QR code.

Question 31

Is personal data stored when scanning?

Accepted Answer

On public product pages we use no tracking or analytics cookies and build no user profiles. When visitors switch language, we set a technically necessary language cookie so the chosen language is retained on the next visit. Processing that is technically necessary to deliver the page (e.g. in server logs) follows data minimisation; see the privacy policy. The public page shows exclusively the product information you have approved.

Question 32

Where do I find terms and DPA?

Accepted Answer

Terms and conditions, data processing agreement (DPA), and privacy policy are available as separate legal pages in all UI languages — in the footer and at registration as mandatory consents. The German version is authoritative.

Frequently asked questions

Getting started & support

Plans & billing

Declaration of Conformity

Compliance & PPWR

Admin & security