Frequently asked questions

PakPruvo is PPWR software for structured management of packaging data, packaging components, Declarations of Conformity, and digital product information.

After email confirmation and plan selection via Stripe checkout, you enter the admin area. On the product list, tenant admins see a setup checklist with five milestones: company profile, target markets, signature for the DoC, create first product, and publish for the first time. Each step shows missing sub-items with direct links. The checklist is non-blocking and disappears after the first publish or when you dismiss it.

No. In every plan you can capture product data manually in the system or import via CSV, without ERP and without additional software on the line. On Professional and Premium plans, a REST API is additionally available to connect your enterprise software. There are no off-the-shelf ERP connectors; integration is via REST API. For bespoke integrations or on-premises requirements, use the contact form on the landing page.

In all plans via email at support@pakpruvo.eu for questions about plans, setup, and usage. General enquiries and integration topics are also welcome via the contact form on the landing page.

Not per product or per QR code. PakPruvo has fixed monthly prices per plan, regardless of how many products or QR codes you create. Micro includes up to 15 published products; Starter and above are unlimited. Drafts do not count toward the limit. Prices on the website are net (exclusive of VAT). During Stripe checkout, business customers provide a VAT ID and billing address; applicable VAT is calculated automatically (e.g. 19% for German businesses, reverse charge for EU businesses with a valid VAT ID in other EU member states). You pay monthly (cancel any month) or annually with a 20% discount. Updates to existing QR codes remain free of charge during the contract term. The monthly fee for QR link hosting after cancellation is separate from the main plan.

Micro suits very small companies with up to 15 published products and manual maintenance. Starter fits small companies with one EU target market: manual entry or CSV import, one user, unlimited published products. Professional is for companies with pan-European sales, REST API integration, up to 15 users, and audit bundle. Premium is for large portfolios with additional export countries outside the EU, unlimited users, up to 5 additional tenants, and custom branding. In every plan: Declaration of Conformity and versioned archiving. You can select any plan directly during registration.

The target market determines in which regions your product pages and Declarations of Conformity are available. Starter includes one EU target market, Professional all EU target markets, each in the respective national languages. Premium adds additional export countries outside the EU; content there in English per country (e.g. en-JP for Japan). The product page linked from the QR code selects the appropriate language automatically based on browser settings (country/region) and can be switched manually.

Yes. PakPruvo is designed to grow with you: from Starter through Professional to Premium on the same platform, without a platform migration. You expand target markets, user counts, and features as needed: REST API from the Professional plan, additional tenants and custom branding in Premium. Your existing products and QR codes are kept.

Yes. In the admin area under "Billing", you open the Stripe customer portal for invoices, payment method, and cancellation. If a charge fails, admin access is blocked until payment succeeds; QR links stay reachable for 14 days (see FAQ "What happens if payment fails?"). Plan changes are possible in the admin; after registration, if checkout is incomplete, you see a corresponding notice.

When you cancel, your main contract ends at the close of the current billing period; until then, you continue to use PakPruvo under your booked plan as usual. When cancellation takes effect, you lose editing access. You must choose one of two options by the time cancellation takes effect: Immediate termination: all data is deleted; printed QR codes no longer lead to your product pages. Or QR link hosting: product pages and Declarations of Conformity published at main contract end remain reachable in read-only mode; monthly fee as published on the pricing page once available. If no choice is made by contract end, immediate termination applies. QR link hosting can be cancelled monthly. As the responsible company, you remain responsible for statutory information and retention obligations (e.g. PPWR). Details are in the terms and conditions.

If a charge fails, admin access is blocked; you cannot edit anything. Stripe notifies you and retries the charge. Your published QR links remain reachable during a 14-calendar-day grace period. If you pay within that time, access is restored. If you do not pay and the main contract ends, you choose as on cancellation: immediate termination or QR link hosting, by contract end at the latest, otherwise immediate termination applies. For QR link hosting payment default, links are deactivated after 14 calendar days; without reactivation within a further 14 calendar days, data is deleted. Update your payment method in the Stripe customer portal under "Billing".

QR link hosting is an optional service after your main contract ends. PakPruvo continues to serve published product pages at the same URLs as at main contract end, without editing, without admin access, and without main-plan support. The monthly fee will be published on the pricing page once set; until then, QR link hosting cannot be booked. When QR link hosting ends or payment fails permanently, content is deleted and links are deactivated.

No. PakPruvo hosts QR links during your contract under the selected plan. After cancellation, you choose: immediate termination or paid QR link hosting. The statutory obligation to provide information (e.g. 5–10 years under the PPWR) rests with you as the responsible company, regardless of whether you continue to use PakPruvo. Plan ahead with export (Professional plan: ZIP export) or QR link hosting before printing QR codes.

Yes. PakPruvo creates a DoC draft per packaging type from your data, or you upload an existing PDF. You review and approve content, standards, and signature. In every plan as a multilingual, print-ready PDF in the languages of your target markets. All issued declarations are archived with versioning, included in every plan. From the Professional plan, additionally a ZIP export of relevant product and DoC documents for internal preparation or sharing after your own review.

Both are available in every plan. The generator creates a DoC draft from your product data and company profile; you review and approve content, standards, and signature. That is ideal when you manage everything centrally in PakPruvo. An upload suits you if you already have finished PDFs or the declaration was created externally. In both cases, the declaration remains archived with versioning and linked to your product.

PakPruvo manages drafts and issued versions with version history. When packaging changes after an issued declaration, the Workbench and product list indicate the need for re-issuance. Automatic document numbers (with optional prefix per product) and applied standards are validated before DoC generation.

While your contract is active, PakPruvo archives your Declarations of Conformity with versioning; issued versions and version history are kept. The QR code stays stable across content updates. After cancellation, availability depends on your choice: immediate termination or QR link hosting. From the Professional plan, you can additionally provide all relevant documents as a ZIP export for internal preparation or sharing after your own review, recommended before cancellation.

No. PakPruvo connects packaging data, components, documentation, versioning, the Declaration of Conformity, and digital product information in one PPWR software product.

Since that date, the PPWR applies directly in all member states. Manufacturers must issue an EU Declaration of Conformity (Art. 39) for each packaging type they newly place on the market, supported by technical documentation; it refers to the requirements applicable at the time and expands as later deadlines apply. Digital EPR labelling (Article 12(9)) may be added from 12 February 2027, if a member state requires it. The harmonised EU sorting pictogram (Article 12(1)) takes effect no earlier than 12 August 2028, depending on implementing acts. PakPruvo supports the applicable DoC duty and the QR channel from 2027. Which obligations apply to your packaging specifically is for you as the producer to verify.

No. The PPWR tightens progressively until 2030. PakPruvo provides tools for practical implementation: Declaration of Conformity (Art. 39), QR product pages, multilingual display, versioned archiving, and publish workflow, in place since August 2026. From February 2027, the QR channel for digital EPR labelling (Article 12(9)) is added. From August 2028, we supplement sorting pictograms on the same platform, once EU specifications are final. Which obligations apply to your packaging remains your responsibility as the producer.

Article 12(9) PPWR applies to packaging falling under an extended producer responsibility (EPR) system. If a member state requires labelling for such packaging, it must, from 12 February 2027, be exclusively digital, via a QR code or an equivalent open, standardised technology. PakPruvo provides the QR channel and product page. Whether and when such labelling is required in your market depends on national implementation in the respective member state.

No, these are different things. EPR labelling indicates participation in an extended producer responsibility system; the harmonised EU sorting pictogram shows material composition for correct separation. From February 2027, digital EPR labelling can be delivered via the QR code if a member state requires it; the sorting pictogram is added physically no earlier than August 2028. A QR code can carry supplementary information for both.

Each product can have multiple packaging parts, such as box, pouch, and label. For each component you capture material composition (materials and weight shares), weight in grams, recyclate share, and where needed a multi-layer composite structure. The data flows into compliance review, the Declaration of Conformity (dedicated section per component), and the public product page. Content review and approval remain with the responsible producer.

Yes. Several materials and their respective shares can be assigned to a packaging component.

Yes. For each packaging component you can record the weight in grams, including tare weight. Weight is optional in the Workbench and is available for documentation, the Declaration of Conformity, and the product page. Whether and how you use it for your PPWR obligations is for you as the producer to decide.

Yes. In the material composition per component you can capture recyclate shares as a percentage. PakPruvo stores and displays the values; whether they meet your regulatory requirements remains your assessment. Not legal advice.

Yes. For composite packaging you can capture an ordered multi-layer material stack (composite structure) per component, with layer roles and optional layer thickness. Layers complement material shares; they do not replace a legal assessment. Not legal advice.

Before approval, PakPruvo validates PPWR mandatory data. Missing information blocks publication. For each product, a Declaration of Conformity must be available, generated or uploaded as PDF. Only in "Published" status is the product page publicly visible after scanning the QR code. You can preview drafts at any time before they are published.

In the compliance cockpit in the admin area, you see KPIs at a glance (ready to publish, blocked, and open DoC tasks), filters, and PPWR phase progress, with direct navigation to the Workbench. You publish multiple products ready for approval from the product list in a single bulk publish including preview. You can still create and issue Declarations of Conformity separately in the Workbench when you want.

Optional per tenant: products can be submitted, reviewed, approved, or rejected, instead of being published directly. Without an activated review requirement, authorised users can approve directly. Status is visible in the product list.

Make the change in PakPruvo, manually, via CSV, or via REST API (from the Professional plan). Before publication, the system validates mandatory data; missing information blocks approval. After re-approval, the same QR code shows the updated content. A new QR code is not required, and there are no additional costs per update.

No. Each QR code leads to a fixed address. While your contract is active or you have booked QR link hosting, that URL stays the same. During the contract term, update content after approval without reprinting and without additional costs. Future features for new legal requirements (e.g. digital EPR, sorting pictograms) can be added on the same platform when available, without a platform migration.

No. PakPruvo provides QR codes as PNG, SVG, and EPS for your existing label or print process. You integrate the files into your usual workflow, without new hardware and without additional software on the line.

No. PakPruvo supports you with technical implementation: data capture, QR codes, multilingual product pages, and Declarations of Conformity. For the substantive accuracy and completeness of your information (material, manufacturer, disposal, etc.), content review and approval remain with the responsible company. For legal questions about the PPWR, consult your legal advisor.

On Professional and Premium plans, tenant admins create API keys in the admin area for REST integration, self-serve, with no support ticket required. Integration is via the documented REST API; there are no off-the-shelf ERP connectors.

Every logged-in user can update display name and job title under "My account", and upload a personal signature for DoC PDF generation. Tenant admins manage additional users, roles, and password reset in user management.

Yes. Under "My account" → Security, you set up TOTP with an authenticator app (recommended) or email codes. After password at login, a challenge follows; backup codes are available for TOTP.

At registration and password change, PakPruvo shows password strength hints (zxcvbn). "Forgot password" on the login page sends a self-service reset link by email; tenant admins can also trigger a reset for other users.

Each QR code leads to a short, unique address, not sequential numbers like "Product 1, 2, 3". PakPruvo assigns each product its own non-sequential link made of letters and digits. There is no public product index and no search function. The page is not listed in a public product index; access is typically via the QR link. Only approved products are visible. While your contract is active or you have booked QR link hosting, the URL stays the same: the same code shows the respective published version after an update, without printing a new QR code. After contract end, immediate termination or QR link hosting applies (see FAQ "What happens when I cancel?").

On public product pages we use no tracking or analytics cookies and build no user profiles. Language is chosen via browser settings or a URL parameter, without storing cookies. Processing that is technically necessary to deliver the page (e.g. in server log files) follows data minimisation; see the privacy policy. The public page shows exclusively the product information you have approved.

Terms and conditions, data processing agreement (DPA), and privacy policy are available as separate legal pages in all UI languages, in the footer and at registration as mandatory consents. The German version is authoritative.